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Careers

Opportunities at The World of Glass

We are currently recruiting for a Cafe Assistant at The World of Glass. See below for job descriptions and details on how to apply.

We are also looking for a range of volunteers. roles are listed below.

 

Job Advert 

 

Role:  

Café Assistant 

 

Pay: 

£12.71 per hour 

 

Hours: 

6 hours per week (predominantly at weekends, but must be flexible and available to cover any day of the week)  

 

Application Deadline: 

Friday 19th June 11:59pm  

 

Interview dates: 

Week commencing 22nd June 

 

Summary: 

We are looking for an enthusiastic and friendly Café Assistant to join our catering team at The World of Glass. This role is perfect for someone who takes pride in excellent customer service, enjoys a vibrant, visitor-focused environment, and has a passion for great food and hospitality.  

This is a fantastic opportunity to join us at an exciting time as we prepare to open a brand-new café space in Summer 2026. Working closely with the Café Supervisor and Commercial Operations Manager, you will help maintain high standards of cleanliness, food presentation, and customer care to ensure every visitor enjoys a memorable experience.  

 

Job Description: 

The World of Glass (TWOG) has been a visitor attraction in St Helens for nearly 25 years. Opened in March 2000 as a groundbreaking Millennium project, the site houses nationally significant glass collections and St Helens Council’s social and industrial history collections, alongside a library, galleries, community spaces, meeting rooms, café, shop and live glass blowing demonstrations.  

The museum welcomes over 90,000 visitors annually and continues to develop its offer to provide high-quality food, retail and visitor experiences.  

The Café Assistant will support the day-to-day operations of our café and kitchen. Reporting to the Café Supervisor (and ultimately the Commercial Operations Manager), you will be key to delivering welcoming customer service, serving quality refreshments, and upholding strict standards of hygiene and safety across our current space and the new café opening in 2026.  

 

Job Requirements: 

To be successful in this role, you will have a warm, approachable personality and a natural flair for customer service. While previous café, barista, or hospitality experience is advantageous, a positive attitude, willingness to learn, and reliability are most important. You must be comfortable working under direction in a fast-paced environment and maintain a proactive approach to cleanliness and food hygiene. 

 

Job Responsibilities: 

 

Café and Kitchen Operations: 

  • Assist with the daily preparation and serving of high-quality food and beverages. 
  • Maintain impeccable standards of cleanliness in the front-of-house café area, counter spaces, and kitchen. 
  • Adhere strictly to food hygiene and safety standards, assisting with regular cleaning schedules. 
  • Support the transition into and operation of the brand-new café space. 

 

Customer Service: 

  • Provide a warm, polite, and helpful welcome to all museum visitors and café guests. 
  • Efficiently handle customer orders and operate the till system accurately. 
  • Assist visitors with dietary queries or general information, escalating to the Supervisor when required. 
  • Ensure tables are cleared and cleaned promptly to keep the café environment pristine and inviting. 

 

Stock and Administration: 

  • Help monitor stock rotation on display units to maximize freshness and reduce waste. 
  • Inform the Café Supervisor of any low stock levels or customer feedback. 

 

How to Apply: Download the job description here. Submit your application to: craig@worldofglass.com  

Please submit an up-to-date CV and a short supporting statement outlining your suitability for the role via email.  

 

 

 

VOLUNTEERS

At The World of Glass, no two days are the same, and we strive to provide visitors with an excellent experience and our team of volunteers is vital in helping us to deliver this.

Benefits to volunteering at The World of Glass:

 

  • Learn new skills
  • Expect a welcoming environment
  • Socialise with staff and other volunteers
  • Play your part in helping a local charity organisation
  • Reimbursed travel expenses up to £5 per day
  • References provided for future volunteer or job applications.

If any of the following volunteer opportunities interest you, contact us at  Volunteering@worldofglass.com for an application form.

 

 

Gallery Volunteers

As a small team, we rely on volunteers to help us offer the best possible visitor experience to everyone who walks through our doors. As a gallery volunteer, your role will be to:

 

  • Support visitors as they navigate the site
  • Help visitors understand our collections and spaces
  • provide short tours to visitors when requested
  • Invigilate galleries during exhibitions
  • Assist in gathering feedback and data from visitors which is vital in shaping and improving our future work.
  • Assist with events throughout the year.

All training will be provided along with information about the galleries and exhibitions to ensure you are fully equipped to talk to visitors about the wonders of The World of Glass.

 

Visitor Engagement Volunteers

We are looking for volunteers to help deliver family activities, from crafts to object handling as well as assist with school visits.

 

One of the main focuses of this role will be to deliver our monthly Saturday Crafternoons, which are creative sessions for families held on the 3rd Saturday of every month, as well as assisting in the delivery of school holiday activities, seasonal events, and more.

 

Your help will ensure we give our younger visitors the best possible experience and encourage them to return time and time again. Interested? You should:

 

  • Have experience working with children and families.
  • Feel confident working independently as well as part of a team
  • Be enthusiastic about arts, crafts, education, and heritage.

 

All training will be provided, and you will be given any information needed for the activities you work on.

 

Repair & Care Volunteers

 

Here at The World of Glass, there is always something that needs repairing, from our 25-year-old building needing a bit of TLC, to litter blowing around the site, or young visitors being a little too hands-on while enjoying our galleries. If you’re interested in helping us created lasting memories by maintaining our spaces, you should:

 

  • Be a handy person who knows their way around a screwdriver.
  • Be enthusiastic about our Mission to be an excellent visitor attraction in St Helens
  • Be a friendly and approachable individual, happy to point out the toilets to a lost visitor, as much as you are repairing a broken interactive!

 

All Health & Safety training will be provided, and we have our own tools on site, so no need to bring your own toolkit!

 

Café Volunteers

 

Our café here at The World of Glass is the heart of our service, where many of our regular visitors like to spend their time. As a charity our team is small, so we are looking for Café Volunteers to help us keep the café ship shape, while offering our visitors a friendly face and a warm welcome. Interested? You Should:

 

  • Be a people person with a passion for making people smile.
  • Have a basic knowledge of food hygiene – although no prior experience of food service is required.
  • Have a helpful and outgoing attitude.

 

All training will be provided, and this role is an excellent way to build up skills to add to your CV!

 

Chatty Café Volunteers

 

The World of Glass has joined The Chatty Café scheme, which is an initiative to reduce loneliness by getting people chatting. We would love to offer a Chatty Café table in The Café here at the World of Glass and are looking for a few enthusiastic volunteers to help set up and host these sessions. Interested? You should:

 

  • Enjoy meeting and speaking to new people.
  • Have 1-2 hours a week to help promote and host the table.

 

To become a Chatty Café Volunteer, please contact Volunteering@Theworldofglass.com to speak to Katie – and also apply here Volunteer – Chatty Cafe Scheme UK

 

 

Work Experience

If you are a student interested in getting into creative careers such as arts and heritage, then The World of Glass might be the place for you.

 

We currently offer short work experience placements for high school students doing their work experience. Work experience usually lasts a week. If you are interested in doing your work experience with us, we encourage students to reach out to us themselves as this is an important part of learning about the world of work. Contact us via the email address below to enquire about work experience. Please be aware we can only take on 1 student per week for this kind of work experience placements so act fast to avoid disappointment.

 

If you require a longer work placement for college or university, please contact us on the email address below with the requirements of your course and we will be happy to discuss your placement needs. Please be aware we can only take on 1 student at a time for these kinds of placements, and we get lots of requests so get in touch with us early to avoid disappointment.

 

Interested in Work Experience at The World of Glass? We only have a few opportunities a year for this so act quickly to avoid disappointment:

Email Katie on Volunteering@worldofglass.com for more information and for application forms.

 

The World of Glass is a charity (no 1006990) and we work really hard to provide a great service for the people of St Helens and the wider city region. We are unable to do this without the support of our customers and our volunteers. We thank all of our volunteers for their amazing work over the years. THANK YOU!