We are currently recruiting for a Cafe Supervisor and a Community Engagement Officer at The World of Glass. See below of both job descriptions and details on how to apply.

Role:

Community Engagement Officer

Salary:

£25K to 28K dependant on experience

Application Deadline:

17^th April 2026 11:59pm

Interview dates:

29^th April & 1^st May

Summary:

Funded with thanks to The National Lottery Heritage Fund, The Community Engagement Officer will play an integral role in the next 12 months at The World of Glass while we Prepare for the International Festival of Glass (IFoG) 2026, and beyond.

The focus of the Community Engagement Officer is to lead on project delivery, working with local heritage groups and communities, and driving engagement in the heritage of the borough, including increasing our team of volunteers, and creating a legacy of partnership relations and volunteers beyond the next 12 months.

Job Description:

The World of Glass is an Accredited Museum and visitor attraction in St Helens, Merseyside, which is the custodian of two important museum collections, The St Helens Borough Collections, and The Pilkington Glass collection. As well as being home to the Victorian Tank House No9 (Grade II* listed Scheduled Ancient Monument), a public hot glass blowing studio, art galleries, and a history gallery, it currently hosts St Helens Council’s Central Library, and Archives Service until 2028 due to renovations of the Gamble Institute.

Uncovering St Helens Heritage Offer will increase community engagement with local heritage, both on site at The World of Glass, as well as across the Borough, with local heritage groups, and at other important heritage locations. The project will coincide with the International Festival of Glass (IFoG) 2026, led by Glass Arts Society, and hosted by The World of Glass, bringing new and old audiences to the museum, and hence a prime time to expand our community engagement with St Helens heritage. The project will also engage communities in planning for future capital refurbishment of the museum to develop a comprehensive local heritage service.

Uncovering St Helens Heritage Offer is made possible with The National Lottery Heritage Fund. Thanks to National Lottery players.

We are seeking an individual to join our busy Engagement & Programmes team, leading community engagement and building strong relationships with local heritage partners. You will also work closely with the Senior Engagement and Programmes Off

icer to enhance our volunteer offer and support increased volunteer recruitment.
The ideal candidate will have experience working with Accredited Museum collections and in facilitating meaningful engagement between community heritage groups, as well as with our museum collections.

Job Responsibilities: 

Project Management

• Work with the Engagement & Programmes Manager to Develop and deliver a detailed Project Plan

• Support the development and Delivery of an evaluation framework to continue to learn throughout the project and produce regular project reports.

Community Engagement

• Lead on community consultation with local heritage organisation and groups to increase engagement.

• Lead on the development and delivery of a programme of activities and events, both internally at The World of Glass, and externally within the community, including a pop-up external exhibition.

• Support the Engagement and Programmes Manager with the recruitment and training of volunteers, including both new, long-term volunteers, and a team of temporary shorter-term volunteers for the IFoG 2026.

• Manage relationships with local community and stakeholders throughout the project and put in measures to continue the relationships beyond the project.

Collections Care.

• Support the Curator with collections care and conservation of both museum collections that we are the custodians of, The Pilkington collection, and the St Helens Metropolitan Borough Council Collection.

• Lead on encouraging community engagement with our collection, including assisting with students, researchers, and members of the public with enquiries about the museum collections, and enquiries about collection acquisitions and donations.

• Assisting with the maintaining of the museum gallery spaces, including environmental monitoring and cleaning of displays.

Administrative Support 

• Organise and maintain project evaluation documents and feedback from groups in folders in a way that can be easily accessed from project reporting.

• Assist in preparing reports and presentations for the funder, and for the Board of Directors.

How to Apply:

Please email  katie@worldofglass.com for the full job description and person specification.

To apply, Please submit an up-to-date CV and a supporting statement to Katie Holmes, Senior Engagement & Programmes Manager. The supporting statement should be no more than two sides of A4. Alternatively, it can in another preferred format i.e. a video, visual, or portfolio, and should highlight why you are applying for the role and the skills and experience you feel that you would bring to our team.

Role:  

Café Supervisor

Pay: 

£25,000 per annum 

Hours: 

37.5 hours per week, across 7 days per week 

Application Deadline: 

30th April 

Interview dates: 

Week commencing 4th May 

Summary: 

We are looking for an experienced and confident Café Supervisor to lead the day-to-day operation of our café and kitchen at The World of Glass. This role is ideal for someone with strong barista skills and demonstrable experience of food standards and safety, who enjoys working in a busy, visitor focused environment. 

This is an exciting opportunity to take ownership of operational standards within our café as we prepare to open a brand-new café space in Summer 2026. The successful candidate will assume responsibility for food safety, cleanliness, service and barista standards, working closely with the Commercial Operations Manager. 

Job Description: 

The World of Glass (TWOG) has been a visitor attraction in St Helens for nearly 25 years. Opened in March 2000 as a groundbreaking Millennium project, the site houses nationally significant glass collections and St Helens Council’s social and industrial history collections, alongside a library, galleries, community spaces, meeting rooms, café, shop and live glass blowing demonstrations. 

The museum welcomes over 90,000 visitors annually and continues to develop its offer to provide high-quality food, retail and visitor experiences. 

The Café Supervisor will play a vital role in delivering excellent day-to-day café and kitchen operations. Reporting to the Commercial Operations Manager, the post holder will be responsible for maintaining consistently high standards of food safety, cleanliness, customer service and barista operations across our existing café and the new café opening in 2026. 

Job Requirements: 

To be successful in this role, you will have strong barista skills, a clear understanding of food safety and hygiene standards, and experience supervising staff in a customer facing environment. You will be confident leading by example, working proactively and maintaining high operational standards at all times. 

Job Responsibilities: 

Café and Kitchen Operations: 

• Supervise the daily operation of the café and kitchen, ensuring smooth and efficient service 

• Maintain and monitor high standards of food hygiene, food safety and cleanliness 

• Act as the lead for day-to-day food standards and safety compliance 

• Ensure consistently high barista standards, including coffee quality and equipment care 

• Support the opening and operation of the new café, embedding consistent standards 

People Management: 

• Provide day-to-day supervision, guidance and motivation to café and kitchen staff 

• Support staff training and development, including barista skills and food safety practices 

• Assist with rotas, breaks and cover arrangements 

• Address performance issues promptly, escalating where appropriate 

Customer Service: 

• Lead by example in delivering excellent customer service 

• Act as a first point of contact for customer queries and feedback 

• Maintain a welcoming, well-presented front-of-house environment 

Stock and Administration: 

• Support stock control, ordering and waste reduction 

• Ensure accurate completion of food safety records, cleaning schedules and daily checks 

How to Apply: 

For the full Job Description, please contact:
craig@worldofglass.com 

Please submit an up-to-date CV and a short supporting statement outlining your suitability for the role via email.