Commercial Operations Manager

Salary: £30K

Working Hours: 37.5 hours per week, working 5 days over 6 (Tuesday – Sunday)

Application Deadline: Friday 10th October, 5pm

Interview date: 22nd October

Summary:

We are looking for someone with experience of managing commercial operations at a visitor-facing venue and/or someone with management experience within a food or catering venue.

This is a brand-new role at The World of Glass, and there are significant opportunities for someone who is eager to create significant change within an important regional visitor destination.

Job Description:

The World of Glass has been a visitor attraction in St Helens for nearly 25 years. It was opened in March 2000 as a groundbreaking Millennium project.  On top of housing nationally significant glass collections and St Helens Council’s social and industrial history collection, the museum is also home to the town’s library, community spaces, galleries, meeting rooms, a café, shop and live glass blowing demonstrations. The site also includes one of the finest examples of a regenerative furnace in England, the Grade II* listed Tank House No. 9, a Scheduled Monument.

The World of Glass welcomed over 90K visitors last year, and we have an opportunity to target these increased visitors by supplying high quality and targeted shopping and food experiences, bespoke glass workshops and demonstrations and events and activities that create an increased income stream.

The priority for the first 6 months of the role will be to create a new joint café / shop space, with a brand-new offer for our visitors.

We are looking for someone who will work as a leader within our busy operational team.  The Commercial Operations Manager will play a crucial role in leading the day-to-day commercial operations across The World of Glass. This individual is responsible for ensuring a high-quality, welcoming experience for visitors, while maximising revenue generation from retail, catering, events, and other commercial activities.

Job Requirements:

To be successful in this role you would need to have strong leadership, strategic thinking, and operational management to support The World of Glass’ ambitious forward plans.

Job Responsibilities:

Retail Operations Oversight

• Supervise and manage the day-to-day operations of the café, shop, and catering services.
• Ensure compliance with all relevant regulations, including liquor licensing, and uphold the highest standards of service and safety.

Café Management:

• Train café staff members and oversee their performance to ensure efficient service delivery.
• Manage inventory, order supplies, track finances, and maintain cleanliness standards.
• Address customer concerns promptly and work towards building customer loyalty and satisfaction.

Shop Management:

• Supervise the front of house staff and provide guidance on inventory management, supply ordering, and shop layout.
• Work with the Glass Blowing team to ensure sufficient levels and quality of glass merchandise are being made to sell in the shop.

How to Apply:

Email director@worldofglass.com for the full Job Description.

Please submit an up-to-date CV and a supporting statement to Sarah Taylor, Executive Director via email to director@worldofglass.com.   The supporting statement can be in any format e.g. written, visual, video and should highlight why you are applying for the role and the skills and experience you feel that you would bring to our team.